Embarking on a cruise is the culmination of an emotional journey on which the voyager sets sail months earlier.
It starts with inspiration and a lot of information to arrive at the destination – selecting the right cruise.
These days, more and more holiday research happens via mobile devices. While most agents have a website they are competing with Google where there are hundreds of competitors.
So how to turn those heads? We understand that an agent has to nurture a relationship with a customer and that’s where we come in. We saw the power of video in helping educate potential customers on why going on a cruise is an enthralling way to travel and discover.
We’ve pulled together the latest technology and video content into a mobile app with powerful search tools and customer engagement functionality which you can brand as your own.
CruiseAppy is for both customer and agent. It allows agents to have a professional, all-encompassing app that you can offer to sell more cruise holidays.
For customers, they are able to see all cruise lines at the press of a button as well as a price tracker and a push notification to the cruiser prompting them to book. It tells you what your customers are tracking, enabling you to work with cruise lines on offers that can be forwarded to the customer.
What’s more, it has a longer lifecycle than those which many cruise lines offer. Those apps tend to be used on the cruise but jettisoned afterwards.
CruiseAppy goes the extra nautical mile.
First is the inspiration part – the video content and the search function for a destination or cruise line. We are also hot on providing the latest and most comprehensive destination information, such as restaurants, shopping, attractions and places of interest.
You will know the geo-location of the app user-cruiser meaning you can send notifications highlighting things to do and places to see, helping you to build that all-important relationship being extended long beyond a single voyage. It’s that personal touch in an increasingly impersonalised world that can pay dividends.
Then there is the in app chat function, which is the perfect way for you to promote particular product offers and add-ons via the messaging option enhancing your engagement further.
From billion dollar turnover global giants to ambitious new start-ups looking for a helping hand in creating a digital presence that delivers, based in all the world’s continents, DTMG’s name really resonates. Here’s just a snapshot of our diverse customer portfolio across the cruise, travel agency and tourism universe.